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Frequently Asked Questions

COMPANY INFORMATION

Zohra Nirmal Udyog India  Private  Limited was registered at Registrar of companies Mumbai on 30 june,2016 and is categorized as company limited. It was registered at registrar of Companies, Mumbai. It is involved in FMCG product. Directors of Zohra Nirmal Udyog India Pvt Ltd are Mr. Sarfaraj Ahmad and Mohammad Shahnawaz.Both of them have 10 years of experience in this field .  We have Branches in major towns like Maharashtra and Bihar. Our Management has many years of  experience in the field of manufacturing and distributing . The basic function of the company is to source market and distribution in super market.


Who leads the company?

Mr Md Sarfaraz Ahmad and Mr Md Shahnawaz are brothers who established the company in 2016.They  helped us in catering to a huge clientele across the globe. Backed with their experience, knowledge and management skills, the company has been able to cater to a remarkable position in this domain as well as win the trust of its valuable customers in most efficient manner. Inclusive of procurement agents, skilled & semi-skilled labour, chemical experts, quality controllers, researchers, logistic experts and sales & marketing executives, our team holds expertise in their area of work. In addition to this, they make it sure that employees are trained at regular intervals of time to enhance and polish their skills in the most efficient manner.


What payment methods do you accept?

We accept the following methods of payment Mastercard, Visa, Visa Debit and PayPal.


When will I be charged?

Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.


How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.


I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.


The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.


How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.


Is it safe to use my credit/ debit card on Nirmal India?

Yes its 100% Safe to use credit card or debit card for bill payment. We are using payment getways which are secure for payments.


What is the meaning of COD?

COD stands for Cash On Delivery.


How can I check my order status?

Login to your Zohra Nirmal account. Click on orders it will show all your placed order. click on order which you want to check status. it will show you order details and order status.


How do I know my order is confirmed?

Login to your Zohra Nirmal account. Click on orders it will show all your placed order. click on order which you want to check status. it will show you order details and order status.


What is time period of delivery?

It takes 5 to 7 days to reach your order to your door step.


Which courier will deliver my item?

Login to your Zohra Nirmal account. Click on orders it will show all your placed order. click on order which you want to check. it will show you which delivery company and delivery tracking number.


What if my package is opened/tampered with?

We pack our product perfectly so you will not get open or tampered package. But in case it happen you can login in to your account click on order and place request for order return


When can I expect refund for my returned item?

After you give your product to our courier person. from that day withing 4 to 5 days you will get your refund in your bank account details.


When can I expect refund for my cancelled order?

After you give your product to our courier person. from that day withing 4 to 5 days you will get your refund in your bank account details.


How can I cancel my order?

Login to your Zohra Nirmal account. Click on orders it will show all your placed order. click on order which you want to cancel. click on cancel my order. your order will cancel.


How can I return my order?

Login to your Zohra Nirmal account. Click on orders it will show all your placed order. click on order which you want to return. click on return my order.